The Artlogic Troubleshooting Guide
Fix Common Issues and Know When to Seek Help
Artlogic connects every part of your art business — from inventory to website — but when something breaks, it can feel daunting. This guide brings together practical solutions for the most common problems I’ve encountered while supporting galleries, artists, and collectors.
Each section offers quick, reliable fixes and links to official resources, plus insights drawn from my own experience as an Artlogic consultant.
1. Login and Access Problems
Symptom
You can’t log into your Artlogic database or website, or you’re repeatedly asked for your password or two-factor authentication code.
Quick Fix
Try logging in using a private/incognito browser window.
Reset your password using the “Forgotten password” link.
Check that your Authenticator app’s time is synced correctly (2FA codes can fail if your device clock is out of sync).
If access still fails, ask another admin to confirm that your user account is active and not locked.
Why It Happens
Login issues are usually caused by cached sessions, incorrect time settings, or multiple users sharing a single login. Two-factor authentication problems often relate to expired QR setups or unsynced device clocks.
Helpful Links
→ Artlogic Expert Tip
Every team member should have their own login. Shared credentials often trigger “locked account” issues and make it harder to trace edits or permissions later.
2. Performance and Data Sync Issues
Symptom
Your Artlogic database feels slow, or data added in the CMS isn’t appearing on the website.
Quick Fix
Restart your browser or clear the cache.
Check your internet speed, especially during uploads.
Ensure you’ve clicked “Publish to website” in your database.
Wait a few minutes or try again — large updates can queue briefly on Artlogic’s servers.
Why It Happens
Slow performance often comes from local browser overload or very large image files. Sync delays sometimes occur when multiple users are publishing simultaneously.
Helpful Links
→ Artlogic Expert Tip
If performance issues persist, log in using a different browser or device. If the problem disappears, it’s local; if not, note the time and take screenshots before contacting support.
3. Website and SEO Issues
Symptom
Your website isn’t showing the latest edits, images appear blank, or Google Search Console reports errors.
Quick Fix
Confirm that your database changes have been published to website.
Clear your browser cache and refresh the live site.
Check your DNS records to ensure your domain connection is valid.
Use Google Search Console to identify crawl or coverage errors.
Confirm that image sizes meet Artlogic’s upload recommendations.
Why It Happens
Most “site not updating” issues come from cached pages or un-published edits. DNS changes or expired SSL certificates can also interrupt connections after domain updates. Search indexing delays are common and usually temporary.
Helpful Links
→ Artlogic Expert Tip
If updates appear on mobile data but not on Wi-Fi, your browser or router is showing cached content. Test using a different network or device. Re-submit your sitemap to Search Console to help Google refresh its index.
4. Email and Domain Deliverability Issues
Symptom
Your newsletters aren’t reaching recipients, messages are landing in spam, or Artlogic shows an “unverified domain” warning.
Quick Fix
Check your domain authentication — Artlogic requires SPF, DKIM, and DMARC records.
Ensure your sending address (e.g. info@yourgallery.com) matches your verified domain.
If you’ve changed hosting, re-verify your DNS records.
Send a test email to yourself and check spam folders.
Why It Happens
Email authentication ensures Artlogic (or any CRM) can send messages that appear legitimate. If SPF or DKIM entries are missing or incorrect, servers classify your messages as suspicious. This is common after rebrands or domain migrations.
Helpful Links
→ Artlogic Expert Tip
After editing DNS settings, allow up to 48 hours for propagation. For deeper checks, use free tools such as Mail-Tester or Google Postmaster Tools to assess sender reputation. Use the same domain across all email platforms to improve consistency.
5. Managing Users and Permissions
Symptom
A team member can’t log in, edit content, or view specific artworks or contacts.
Quick Fix
In Database → Admin → Users, verify that their account is active.
Check that their permissions allow the actions they’re trying to perform.
If a user was deleted, their login no longer works — create a new account.
Why It Happens
User permissions in Artlogic are deliberately strict. Deleting a user immediately removes their access. Sometimes users think their password is wrong when their permissions have been changed or revoked.
Helpful Link
→ Artlogic Expert Tip
Review your user list regularly, especially after staffing changes. Removing outdated accounts keeps your data secure and reduces accidental overwrites.
Artlogic Health Check: Monthly Maintenance
A simple routine can prevent most problems before they start.
Log in and check for system updates
Back up inventory data and documents
Clear browser cache and cookies
Verify domain and SSL certificate status
Test a few random pages for broken images or links
Re-submit your sitemap in Google Search Console
Run a test email campaign to confirm deliverability
Review and tidy up user permissions
Keeping these basics in check ensures that your digital systems stay as organised as your physical archive.
When to Seek Help
If you’ve worked through these steps and the problem persists, it’s time to contact Artlogic Support. Include screenshots, timestamps, and a clear description of what’s happening.
If you’d prefer a more personal, hands-on approach, I offer one-to-one troubleshooting sessions for artists, galleries, and collectors.
✨ At Artlogic Expert, I help artists, galleries, and collectors keep their Artlogic systems healthy — resolving technical issues, improving performance, and making sure every part of your setup works seamlessly together. If your site isn’t syncing, publishing, or behaving as expected, I can help you get it back on track quickly and confidently. Get in touch
